Mark Raffan

"How you say something is more important than what you say." Ever heard that before? Think it's true? Well, it turns out that it actually is true. Once you learn…

The man, the myth, the legend, Chris Voss was on the Negotiations Ninja Podcast recently. Yes, the same Chris Voss that was once the lead international hostage negotiator for the…

When someone on your negotiation team goes rogue in a negotiation and says or does things that they're not meant to, it makes many experienced negotiators lose their minds! The…

Time is money. What does that even mean!?! Well in negotiation, it can be take a few different ways. The most common way that time is used in negotiation is…

Last week I delivered a presentation to a group of very successful business owners and tried to impart on them some negotiation skills that they could use in their businesses.…

Let's not sugar coat it. Rejection sucks! No one likes going into a negotiation and getting shut down. We're all afraid of getting rejected, laughed at, or asked to leave.…

There are a lot of negotiation experts that will tell you to separate emotion from the negotiation you go into. Ever tried to do that in something that you’re really…

There are those that would use the negotiation for nefarious means. One such person was so bold to even contact me directly the other day and said thank you for…

Change is a constant in our lives, isn't it? Just when you think you've got hold of something, it surprises you and changes. Running a business is like that every…

Mistakes have been made. I've screwed up many times. I will continue to screw up. But as with everything, when we screw up we also learn our biggest lessons. Negotiation…