Mark Raffan

Never underestimate the importance of trust in a team. In a recent episode of Negotiations Ninja podcast, I talked with Mark Lowther, negotiation and communication coach and former law enforcement…

In the heat of business, the importance of contracts can often get lost. We make side deals on handshakes and “our word,” and we can forget the benefits of having…

Optimism in business is not universal. People are always preparing, thinking about worst-case scenarios, and planning for the negative to ensure the negative doesn’t happen. But optimism is an attitude,…

“Radical humility” is something often left out of a negotiation. Our mindsets going into negotiation are usually, “How can I get what I want out of this?” What if instead,…

We can all tell when someone is angry, sad, happy, etc. because it is part of human nature to be able to detect each other’s emotions. However, people can also…

Value is a concept often debated in business. How is value determined? Is it solely monetary? How can we monetize non-monetary value? Is that necessary? On a recent episode of…

The ideas of machine learning and artificial intelligence are terrifying for many people. But, the boundless potential of technology is exciting, especially when it can add to efficiency in our…

I’ve said before that the ability to negotiate well is a skill that can be learned over a lifetime. An important part of that learning is application. Taking what you…

There are countless books, studies, and essays written about negotiation techniques and strategies. The topic has had significant time and effort donated by experts across all industries. Negotiation often goes…

I often talk and hear about trust in negotiation as a key element to ensuring you achieve the outcome you desire. In a past episode of Negotiations Ninja podcast, I…